Organisational objectives:
- To improve accessibility and connectivity of governmental services for citizens and businesses;
- To simplify the use of government services for users by means of creating integrated „hybrid“ scenarios and providing guidance to users while following this scenario;
Scientific, technological, and methodological objectives - to design, develop, implement and validate:
- A server providing reference ontology covering basic domain knowledge & processes for locating and contracting e-government services despite possible semantic differences in natural languages, vocabularies, business objects, applications, and data structures;
- Reference ontology covering basic domain knowledge & processes for locating and contracting e-government services (in the scope required to cover pilot projects);
- Rule-based editorial component as plug-in or add-on for web sites and web applications to insert semantic mark-up to e-Gov applications by public administrations;
- Tools (agents) for finding and brokering information according to semantic requirements through which e-Gov services will be accessible to users and/or other e-Gov applications;
- A platform for composition of government services into complex process definitions (covering life events/business episodes) enabling semantic interoperability of particular e-Gov services;
- A distributed security infrastructure providing multiple security services for authenticating users and protection of data and enabling easy administration of complex security policies; and
- To develop methodological guidelines how to make best use of the above components, i.e. how to integrate them into a given IT infrastructure and how guide required organisational adaptations
Target groups
The Access-eGov project targets one of the main objectives of the Action Plans eEurope and eEurope+ “Government on-line: electronic access to public services” by “bringing administrations closer to citizens and businesses through the use of Internet” while putting user at the centre.
Direct target group are therefore local, regional and national governments (public service providers) throughout the whole EU and theirs institutions responsible for public services providing.
Final target groups are directly general public and businesses in EU as users of public services.
Expected benefits of the Access-eGov system for:
Citizens and businesses
For this target grope will Access-eGov provide two basic categories of services:
Firstly, Access-eGov will identify - depending on the needs and context situation (location, etc.) of the user – traditional and/or e-government services (if available) relevant to the given life event (of the given citizen) or business episode (in case of businesses).
Secondly, once the relevant services have been identified, Access-eGov will generate a “scenario” consisting of elementary government services. In most cases these scenarios will be probably of a “hybrid” nature – i.e. a combination of atomic traditional and e-services - which will lead to a requested outcome (e.g. to get a building permit, register a new company, etc.). Access-eGov will also provide a virtual personal assistant, who will guide the user through the scenario (reminding him/her of deadlines, providing support information, initiating e-services, etc.).
Finally special attention will be paid to the e-Inclusion criteria to guarantee that Access-eGov will be accessible also to disadvantaged groups of users, for which the system can be considerably beneficial. In this respect, e-ISOTIS will bring in their (web) accessibility expertise.
Public administration organisations
Access-eGov will also provide services for the public administration, i.e. service providers, and this on all levels: local, regional, national, and European. As such it will enable easy introduction of a (new) e-service to the world of e-government interoperability.
