Access eGov project can help you:
To improve accessibility and connectivity of governmental services for citizens and businesses.
To simplify the use of government services for users - by means of creating integrated hybrid scenarios and providing guidance to users while following this scenario.
How?
In “real life” situations citizens as well as businesses usually do not need an atomic (singular) government service, but a (often non-linear) sequence (including if-then-else branches) – it means “scenario” of atomic services. And since we are still far away (especially in the NMS) from the situation that all needed government services for the given life event are available on-line, it means that users usually have to deal with a combination of traditional services and e-services – it means they have to deal with “hybrid scenarios”. Of course, carrying out a sequence of (mutually dependent) e-services needs back-office integration (and this is also still far away from everyday reality). But in fact the user is interested in the result, and not in the way how it is implemented - whether integrated on back- or front-office side.
But before carrying out a hybrid scenario, users (citizens as well as businesses) are sometimes facing a more trivial problem – which public administration institutions are providing service(s) which they need in the given situation (context), whether they are provided in an electronic way or only in a “traditional” way, what inputs are required to this service, etc. This is however only the first (and rather simple) issue – a central eGovernment portal could help. But the problem is more complicated (for the centralised provider!) if the portal should contain information on all existing traditional or e-services on the local, regional, national, European level. Where to get information about all new e-services and how to keep all this information up-to-date? An alternative solution would be to create a distributed system and to delegate the responsibility for registering a new e-service into the decentralised (Access eGov) system and updating information on existing services to local providers (PA institutions).
And here the Access-eGov comes into play …
The vision of the Access-eGov project
The vision of the Access-eGov project is to develop component-based enhancements for existing e-government infrastructure based on Semantic Web technologies and distributed architectures (service-oriented and peer-to-peer). These components will enable e-government service providers (on all levels of public administration - local, regional, national, and European) to easily introduce any (new) e-service to the world of e-government interoperability, i.e. the service may be localised, contracted and used automatically through agents and other IT components. For service users (citizens as well as businesses) Access-eGov will increase accessibility and connectivity of the existing e-services across organisational and regional borders, provide more information necessary for the use of traditional PA services and thus facilitate “integration” of traditional and e-services into “hybrid scenarios”. And since not all users feel comfortable when dealing with a myriad of PA services, a virtual personal assistant will guide users through this scenario.
Click here to read the example of USER SCENARIO, which demonstrates the functionality of the Access-eGov components.
